Question 1

What does IT stand for?

Accepted Answer

IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data. IT support specialists troubleshoot problems so computers and networks run correctly.

Question 2

What is IT support?

Accepted Answer

IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.

Question 3

Why start a career in IT?

Accepted Answer

With entry-level jobs in IT fetching an average salary of $52,000 per year, starting a career in IT can be extremely lucrative and have a high potential for growth.In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029 — faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the Google IT Automation with Python Certificate program.

Question 4

What are the different careers in IT?

Accepted Answer

A career in IT can encompass many different things. Types of careers in IT may include jobs working with...Hardware and infrastructureInformation securityCloud computing technologiesComputer networksStorage and data

Question 5

What are some high-paying IT jobs?

Accepted Answer

A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries. High-paying IT jobs include:Database administratorIT specialistTech support specialistSystems analystNetwork engineerHelp desk technicianIT support specialistIT technicianComputer user specialistIT assistant

Question 6

What is an IT certificate?

Accepted Answer

An IT certificate is an end-of-program certification earned by completing a professional training program and demonstrating competency in core areas. A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Googlers with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.

Question 7

What Google IT certificates are available?

Accepted Answer

There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.

Question 8

What IT courses are included in the Google IT Support Certificate curriculum?

Accepted Answer

IT courses included in the Google IT Support Certificate curriculum are...Technical Support FundamentalsThe Bits and Bytes of Computer NetworkingOperating Systems and You: Becoming a Power UserSystem Administration and IT - Infrastructure ServicesIT Security: Defense Against the Digital Dark Arts

Question 9

What are the prerequisites for the Google IT Support Certificate?

Accepted Answer

There are no prerequisites for the IT Support Certificate. The program is open to anyone interested in learning the foundational skills of IT support, whether you&#x27;ve been tinkering with IT on your own, or even if you are completely new to the field.

Question 10

Does the Google IT Support Certificate include AI content?

Accepted Answer

The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.All of our Google Career Certificates now include an optional new course, Accelerate Your Job Search with AI. Learn how to use AI to create a job search plan, elevator pitch, resume, and more.

Question 11

What is Python?

Accepted Answer

Python is a general-purpose computer programming language used to build websites and software, automate tasks, and conduct data analysis. Python is used to automate common system administrator tasks, and it&#x27;s one of the most in-demand programming languages used by employers today.

Question 12

What are the advantages of learning Python?

Accepted Answer

There are many advantages to learning Python programming. Adding Python to your skill set builds on your IT knowledge foundation and can prepare you to advance in your IT career. Knowing how to write code to solve problems and automate solutions is a crucial skill for anybody working in IT today. Python is one of the most popular programming languages in the world.

Question 13

Who designed the Google IT Support Certificate?

Accepted Answer

The Google IT Support Certificate was designed and built by subject-matter experts and senior practitioners at Google – real-world professionals with strong backgrounds in IT support, working in fields such as operations engineering, security, site reliability engineering, and systems administration. The certificate was created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in entry-level jobs or achieve career advancement.

Question 14

What other languages is the Google IT Support Certificate offered in?

Accepted Answer

The Google IT Support Certificate is currently available in 11 Languages: English, Arabic, Brazilian Portuguese, French, German, Indonesian, Japanese, Korean, Spanish, Turkish, and Ukrainian.

Question 15

Where can I access the Google IT Support Certificate?

Accepted Answer

Google Career Certificates are now available on Coursera and Google Career Skills.

Question 16

What is the Google Career Certificates Employer Consortium? Can it help me find IT jobs?

Accepted Answer

The Google Career Certificates Employer Consortium consists of over 150 U.S. companies like HCL, World Wide Technology, Infosys, AT&T, Wells Fargo and Google. These companies span multiple sectors and are committed to considering Google IT Certificate graduates for entry-level jobs. Upon completion of the Google IT Support or IT Automation with Python Certificates, you will gain access to an exclusive job platform where you can easily apply to opportunities from employers with open IT jobs.Employers interested in joining the Google Career Certificates Employer Consortium can find more information at grow.google/employers.

Question 17

What other kind of support is available after I complete a Google Career Certificate?

Accepted Answer

In addition to expert training and hands-on projects designed to prepare you for a job in your field of choice, you&#x27;ll get access to career resources including a resume building tool, mock interviews and networking support designed to help you with your job search. You&#x27;ll also be able to connect with over 150 US employers in the hiring consortium who are accepting candidates who have completed a Google Career Certificate.

Question 18

Why did Google create the IT Support program?

Accepted Answer

Google created the IT Support program because we faced the same issue many other companies had — open IT roles and not enough qualified candidates to fill them. So a few years ago, we began working with a nonprofit organization to provide training and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. We decided to build an IT training program on Coursera, created entirely by Googlers who are experts in IT support so this training could be available to everyone.

Question 19

How much does the Google IT Support Certificate cost?

Accepted Answer

Google Career Certificates cost $49 per month after an initial 7-day trial period.All Google Career Certificates are completely self-paced and the subscription can be canceled at any time. At about 10 hours of study per week, many learners complete a Google Career Certificate in three to six months.

Question 20

Is financial assistance available for the Google IT Support Certificate?

Accepted Answer

You may be eligible for financial assistance for the Google IT Support Certificate via Coursera through the course page. Recipients of financial assistance will have full access to course content and assignments required to earn a certificate. To apply, go to the certificate course page on Coursera and click the “Financial aid available” link next to the “Enroll” button.Google has also funded 100,000 scholarships for Google Career Certificates, which will be distributed by Grow with Google partners and Google.org grantees like Merit America, Per Scholas, NPower, Goodwill, Futuro Health, Generation USA, UnidosUS, LULAC and Hispanic Federation. These funds will create a lasting impact in helping people land high-quality jobs in high-paying fields.

Question 21

Can I get college credit for taking the Google IT Support Certificate?

Accepted Answer

If you’re planning to attend a degree program, you can utilize ACE®️ recommendations, the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 15 college credits for completing the Google IT Support Certificate, the equivalent of 5 college courses at a bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.To share proof of completion with schools, IT certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE®️ credit recommendation. Once claimed, they’ll receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.IT Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.

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