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Whether you’re just getting started or want to take the next step in the high-paying field of IT, IT training from Google can help you gain in-demand skills. You’ll learn about troubleshooting, customer support, system administration, and Python — and discover how to effectively utilize AI in IT support.
median salary
for IT support jobs with 0 to 5 years of experience1
open jobs
in the field of IT support1
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Prepare for a new career in 3-6 months. No relevant experience or degrees required.
Certificate graduates in the US will gain access to CareerCircle, which offers personalized coaching, mock interviews, and resume-building tools.
Use CareerCircle’s exclusive job board to connect directly with employers looking to hire Google Career Certificate graduates.
If you’ve completed the Google IT Support Certificate or have equivalent experience, take the next step with Google’s advanced certificate, Google IT Automation with Python. You’ll learn statistical analysis, Python, regression models, and machine learning in less than six months.
CERTIFICATE TESTIMONIAL
“I got my first real computer experience. A lot of my classmates had a lot more prior knowledge, but I started with none and it was really exciting to see how far I got. I was like, ‘Wow, I think I can make this a career.”
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Harness the power of AI in IT support
Learn how to use AI to:
Prerequisite: This program is designed to follow the foundational IT Support Certificate or similar experience.
If you’ve completed the Google IT Support Certificate or have equivalent experience, take the next step with Google’s advanced certificate, Google IT Automation with Python. You’ll learn statistical analysis, Python, regression models, and machine learning in less than six months.
IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data. IT support specialists troubleshoot problems so computers and networks run correctly.
IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.
With entry-level jobs in IT fetching an average salary of $52,000 per year, starting a career in IT can be extremely lucrative and have a high potential for growth.
In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029 — faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.
The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the Google IT Automation with Python Certificate program.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with...
A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries. High-paying IT jobs include:
An IT certificate is an end-of-program certification earned by completing a professional training program and demonstrating competency in core areas. A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Googlers with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.
There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.
IT courses included in the Google IT Support Certificate curriculum are...
There are no prerequisites for the IT Support Certificate. The program is open to anyone interested in learning the foundational skills of IT support, whether you've been tinkering with IT on your own, or even if you are completely new to the field.
The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.
All of our Google Career Certificates now include an optional new course, Accelerate Your Job Search with AI. Learn how to use AI to create a job search plan, elevator pitch, resume, and more.
Python is a general-purpose computer programming language used to build websites and software, automate tasks, and conduct data analysis. Python is used to automate common system administrator tasks, and it's one of the most in-demand programming languages used by employers today.
There are many advantages to learning Python programming. Adding Python to your skill set builds on your IT knowledge foundation and can prepare you to advance in your IT career. Knowing how to write code to solve problems and automate solutions is a crucial skill for anybody working in IT today. Python is one of the most popular programming languages in the world.
The Google IT Support Certificate was designed and built by subject-matter experts and senior practitioners at Google – real-world professionals with strong backgrounds in IT support, working in fields such as operations engineering, security, site reliability engineering, and systems administration. The certificate was created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in entry-level jobs or achieve career advancement.
The Google IT Support Certificate is now available on Google Career Skills and Coursera.
The Google Career Certificates Employer Consortium consists of over 150 U.S. companies like HCL, World Wide Technology, Infosys, AT&T, Wells Fargo and Google. These companies span multiple sectors and are committed to considering Google IT Certificate graduates for entry-level jobs. Upon completion of the Google IT Support or IT Automation with Python Certificates, you will gain access to an exclusive job platform where you can easily apply to opportunities from employers with open IT jobs.
Employers interested in joining the Google Career Certificates Employer Consortium can find more information at grow.google/employers.
In addition to expert training and hands-on projects designed to prepare you for a job in your field of choice, you'll get access to career resources including a resume building tool, mock interviews and networking support designed to help you with your job search. You'll also be able to connect with over 150 US employers in the hiring consortium who are accepting candidates who have completed a Google Career Certificate.
Google created the IT Support program because we faced the same issue many other companies had — open IT roles and not enough qualified candidates to fill them. So a few years ago, we began working with a nonprofit organization to provide training and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. We decided to build an IT training program on Coursera, created entirely by Googlers who are experts in IT support so this training could be available to everyone.
In the U.S. and Canada, the subscription cost is $49 USD per month after an initial 7-day free trial period. Google Career Certificates are completely self-paced, and many learners complete their Certificate in three to six months.
In other countries where Google Career Certificates are available, your cost may be lower. To see the exact cost in your local currency, please visit the Coursera page and view the enrollment options.
If you’re planning to attend a degree program, you can utilize ACE®️ recommendations, the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 15 college credits for completing the Google IT Support Certificate, the equivalent of 5 college courses at a bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.
To share proof of completion with schools, IT certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE®️ credit recommendation. Once claimed, they’ll receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.
IT Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.
*Complete in 6 months, under 10 hours per week.
¹Lightcast™ US Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024).
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